Refund policy
Return Policy: Damaged Package
We want your shopping experience at ONE MORE LUCK to be smooth and enjoyable. If you receive an order with a visibly damaged package, please follow the instructions below:
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Inspect the Package: Upon receiving your order, carefully inspect the external packaging for any signs of damage, such as dents, tears, or crushing.
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Document the Damage: If you notice any visible damage to the package, we recommend taking clear photographs as evidence before opening it. This documentation will help us expedite the resolution process with the shipping carrier.
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Contact Customer Support: In the event of a damaged package, please contact our customer support within 2 days of receiving the order. Provide us with detailed information about the issue, including your order number, description of the damage, and attached photographs.
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Resolution Options: Once we receive your report, we will assess the situation and provide appropriate resolution options. These may include:
a. Replacement: If the contents of the package are also damaged, we will arrange for a replacement to be sent to you at no additional cost.
b. Refund: If the package is significantly damaged and you prefer a refund instead of a replacement, we will initiate the refund process for the affected items.
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Return Process: In some cases, we may request the damaged package to be returned to us for further investigation or to facilitate the refund or replacement process. We will provide you with instructions on how to return the package, including any prepaid shipping labels or reimbursement for return shipping expenses.
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Timely Reporting: It is important to report any damage caused to the package promptly. Failure to report within the specified timeframe may affect our ability to assist you.